Question 1

What is PinPoint?

Accepted Answer

PinPoint is an AI Auto-QA and visual review tool for websites and PDFs. Point it at a URL or upload a PDF, and Pip, the built in AI agent, reviews the live pages, pins every issue to the exact spot with a suggested fix, and gives you a clear score to ship against. You and your team can also leave feedback pinned right on the page.

Question 2

What does Pip actually check?

Accepted Answer

Pip leads five specialist agents covering different layers: general QA (branding, images, content, SEO, UI and UX), Accessibility (WCAG), CTR and Conversion, Page Optimization, and PDF Review. Each finding is written in plain language as Good, Pain, and Suggestion, and pinned to the exact element.

Question 3

Do I need my own AI API key?

Accepted Answer

No. Every review runs on PinPoint's managed AI. There is no key to paste and no separate bill. You spend simple credits, and you can pick the model per agent or let Auto choose.

Question 4

How much does it cost?

Accepted Answer

The tool itself is free. Every signup comes with up to 2,000 free AI credits, and reviews draw from that balance at the real cost of each run. When your free credits run out, you simply buy more credits to keep running AI reviews. Credits are the only thing you ever pay for, and you can see your usage and balance at any time.

Question 5

How accurate is it? Will it flag things that are not real problems?

Accepted Answer

The review reads the fully rendered page, not just the code, and runs a deterministic audit for issues that are always real when they appear (broken links, missing alt text, low contrast, tiny tap targets). It is context-aware, so it stays honest on a good page instead of inventing problems, and digs deeper on a weak one.

Question 6

Can it review a page behind a login or a staging site?

Accepted Answer

Public URLs and uploaded PDFs work out of the box. Paste the link and Pip's review starts immediately, with nothing to verify first.

Question 7

Do I need to verify my domain?

Accepted Answer

No. Domain verification is gone. Add any URL to a project and you can start your QA the same second, on every page and subdomain.

Question 8

What are the scores, and how do they change?

Accepted Answer

Each category gets a live 0 to 100 score. Scores rise as you resolve the pinned issues, so the number always reflects the current state of the page. A Must-fix tier highlights the serious issues to fix first.

Question 9

Can my whole team collaborate?

Accepted Answer

Yes. Invite members and guests with roles, assign issues to people, set priorities and due dates, and switch between desktop, tablet, and mobile views. Add screenshots or voice notes, share a link, and track everything in reports.

Question 10

Does it work on PDFs, not just websites?

Accepted Answer

Yes. Upload a PDF and the PDF Review agent checks it, and you can pin comments to exact spots in the document just like a website.

Question 11

Is there support if I get stuck?

Accepted Answer

Yes. Pip, the built in assistant, is in every workspace. It looks at your real project state and answers with evidence, not a generic FAQ. If you need a person, Pip opens a ticket and hands you to the team with full context, so you never repeat yourself. You get updates by email, and if you come back later it picks up your open ticket right where you left off.

Question 12

Is my data and are my credentials safe?

Accepted Answer

Support and the assistant can inspect your project state to help, but never see your passwords, keys, or payment details. Reviews run on managed infrastructure, and access follows your workspace permissions.

Question 13

How long does a review take?

Accepted Answer

Most reviews finish in a few minutes, which is roughly 20× faster than a manual sweep of the same page. Larger sites with more pages take a little longer.

Question 14

How do I get started?

Accepted Answer

Create a project by pasting a URL or uploading a PDF. Setup takes about two minutes, with no card and no key.

Frequently asked questions